Conflict Management Services
Organizations depend on employees and volunteers for success. Even with careful hiring and extensive training, interpersonal conflicts arise in the workplace. Those conflicts lead to lower productivity, disgruntled employees, and the potential for complaints, claims, and legal battles. PRISM provides Conflict Management Consulting and Coaching so that your team can be ready to handle its next workplace conflict and minimize disruption. Don’t wait until it’s too late!
Conflict Management Consulting and Coaching for Businesses
We offer a variety of conflict management services for organizations, including customized solutions when desired.
Consulting for Specific Situation Conflicts
In some businesses and organizations, a discreet conflict may have existed for years, such as one between two different teams. We provide consulting for organizations dealing with these types of specific conflict-based issues and work at the individual, team, and organizational levels to assist employees and managers grappling with personal conflict.
We identify the reasons for conflict and provide resources for those in conflict. As a neutral party, we are able to ask difficult questions, get to the heart of the conflict, and help those involved reach solutions without the inherent bias that typically exists when an internal manager seeks to solve these types of issues. Further, as a neutral party, this process allows managers not to become attached with lasting ill-will that can otherwise develop with respect to conflict resolution.
Coaching for Key Personnel and Group Interaction
We provide coaching services at both the individual and group levels.
Coaches engage in a collaborative relationship with an employee or group to analyze the reasons for conflict. They also assess individual conflict management styles, identify strengths, and consider ways to improve communication and collaboration.
A coach’s job is to present opportunities for employees and managers to receive honest, private, feedback and work toward agreed-on individual goals. Coaches support workgroups in using the information they have developed individually to enhance the collaboration in the workgroup.
Often our focus is helping key managers who are viewed as having long-term potential for businesses or organizations. While these managers are often high-performing in their individual capacities, they may lack interpersonal skills which can lead to unintended conflict. We assist these managers in becoming better leaders so that they can realize their potential.
Learning to Break Down Barriers
Conflict is inevitable and found in every organization. Conflict itself can be productive, but inaction or the inability to properly manage conflict is detrimental. It does not have to be this way.
We understand that enhancing skills in key areas of human interaction can decrease the types and levels of conflict and increase productivity and effective communication. People work better and smarter when their strengths are recognized and utilized in cohesive work teams. Investment in creating and maintaining those effective work groups pays off in employee satisfaction, improved productivity, employee health, higher employee retention, and an improved bottom line.
How We Help Minimize the Adverse Effects of Conflict
We are trained to identify the reasons for conflict in a company or organization and to resolve that conflict in a proactive and constructive manner.
Our background in dispute resolution allows us to focus on strengthening group dynamics and building a process through which teams communicate better to advance organizational goals. We work closely with human resources professionals to identify the issues and develop a protocol for working with individuals and teams.
We Work With Employers of All Sizes
At PRISM, we train individuals, workgroups, and managers focusing on how to become more productive through better communication and conflict management. Our training approach incorporates adult learning concepts, combines theory with action, and includes opportunities for immediate practice.
We value the accumulated wisdom of the participants and incorporate their experiences to increase specific outcomes. Our background in mediation, facilitation, and public dialogue allows us to focus on strengthening individual skills and group dynamics so that team communications advance the goals of the organization.
We provide both customized training and pre-designed solutions to meet specific organizational needs. Some of the topics we cover include:
- effective communication
- communication skills
- conflict coaching
- conflict management
- constructive conversations in the workplace
- dealing with difficult clients and co-workers
- dispute resolution skills
- facilitation skills
- leadership and management skills
Our Systems for Conflict Management
We design systems for organizations that both prevent and resolve problems among stakeholders in the organization. A conflict management system supports the organizational culture and encourages conflict management between individuals and workgroups. A strong conflict management system supplies an organization with specific tools for enhancing relationships and improving productivity and satisfaction.
Our systems provide a variety of processes and opportunities to meet individual and organizational needs. We will work with you to:
- assess and address barriers to quality communication in workgroups
- assist employees, workgroups and entire departments with improving communication
- build stronger teams
- coach at the individual and group levels
- conduct MBTI based conflict management assessments
- design individual employee improvement plans
- design group improvement plans
- enhance group dynamics
- identify impediments to collaboration and coordinate solutions
- uncover conflict patterns and design strategies to improve communication and workplace collaboration
- work collaboratively with management and employees to design employee improvement plans
When conflict does arise, employees trained to deal with conflict are better able to find sustainable solutions and return their attention to their work.
Our Goal, Like Yours, is to Elevate Your Game
We provide what your human resources personnel can’t – time devoted specifically to problem-solving. We know that your goal is to retain good employees and strengthen your business. Help your organization find the solution that works for you and your employees by working with PRISM!