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Conflict Resolution Training
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Prepare for Your Next Conflict



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Building A Strong Foundation:
Identifying Values & Creating Group Norms

Strong teams establish clear expectations and hold every member accountable for their behavior.

Key Lessons of This Workshop:

  1. Identify the team’s core values
  2. Establish team norms aligned with core values
  3. Create a process for holding each other accountable to team norms
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Getting Grounded:
Conflict Management Styles

Conflict at work is inevitable. When conflict arises, the first step in addressing it is building awareness of your own reactions.

Key Lessons of this Workshop:

  1. Explore different conflict management styles
  2. Discover which of these styles are most challenging for you
  3. Understand the implications of each style in your workplace
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Exploring the Root Causes of Conflict:
Common Drivers and Antidotes

To effectively manage and move through conflict, you need a clear picture of the problem you’re trying to solve.

Key Lessons of this Workshop:

  1. Understanding drivers of conflict
  2. Using the framework of Dignity to avoid unnecessary conflict
  3. Practicing strategies to minimize the impact of conflict
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Communicating Through Conflict:
Tips and Strategies for Navigating Difficult Conversations

Effective communication is essential to a healthy work environment.  

Key Lessons of this Workshop:

  1. Identifying situations that can AND cannot be resolved with conversation
  2. Addressing difficult topics like employee performance, manager-employee relationships, and more
  3. Empowering your coworkers to initiate difficult conversations without damaging relationships
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Using Curious Questions:
A Powerful Tool for Breaking Down Barriers

Curious question can open the door to meaningful understanding and progress, even in the most challenging situations.

Key Lessons of this Workshop:

  1. Understand the power of a truly curious question
  2. Discover how ask questions to defuse defensiveness
  3. Learn about the different types of questions and when to use them
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Managing Power Struggles:
Introduction to Powerful Non-Defensive Communication

Powerful Non-Defensive Communication (PNDC) breaks down communication barriers so that coworkers are comfortable having open and honest conversations.  

Key Lessons of this Workshop:

  1. Quickly defuse defensiveness in conversation to get to the core of an issue
  2. Hold others accountable for what they are saying and/or doing
  3. Deepen your understanding of the people you converse with and establish a connection with them
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Opening the Window:
The Power of Reframing as a Tool to Help Others Move Through Conflict

Some leaders struggle to find a way to help support both sides in a conflict. Reframing a conflict can help a leader “zoom out” and find the best path forward for everyone! 

Key Lessons of this Workshop:

  1. Identify interests (versus positions)
  2. Create space for multiple perspectives
  3. Expand problem-solving opportunities
  4. Empower the participants to reach mutually acceptable agreements
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Elevating Your Team:
Constructively Offering and Accepting Feedback

Master giving and receiving feedback in a way that makes the feedback productive. The right feedback, at the right time, delivered in the right way can transform engagement and productivity.     

Key Lessons of this Workshop: 

  1.  Balancing the three aspects of constructive feedback
  2.  Implementing FAST feedback
  3. Activating a growth mindset in the face of poorly delivered feedback
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Building Trust:
The Critical Role of Psychological Safety and Steps to Achieve It

Trust is a small word with huge implications. Like feathers on a scale, a strong, psychologically safe culture is built one small moment at a time. Every interaction provides opportunity to build trust. 

Key Lessons of this Workshop:

  1. Expand your understanding of what trust means in the context of work
  2. Understand why trust matters in the workplace
  3. Learn strategies to help you build trust in your workplace

The PRISM Team Helps Resolve Conflicts & Restore A Healthy Work Environment.

Every workplace has unique organizational challenges. The PRISM team helps groups identify and address these challenges to increase team effectiveness.

We help clients restore peace and productivity to work groups so that conflict doesn’t create an irreparable rift in your organization.


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